Frequently asked questions (FAQ)
Organizational Information:
What is the organizational structure of IWSO?
IWSO is a non-profit organization governed by a Board of Directors elected by IWSO members. An Executive Director supports a team of staff and volunteers in managing day-to-day operations.
How does IWSO Language Services contribute to the community?
IWSO Language Services bridges communication gaps between service providers and individuals who don’t speak English/French, ensuring access to essential services.
IWSO Language Services bridges communication gaps between service providers and individuals who don’t speak English/French, ensuring access to essential services.
Interpretation Services:
In what languages do you offer interpretation services?
We offer interpretation services in a wide range of languages, including English, French, Spanish, Arabic, Mandarin, Punjabi, and many more. For specific language inquiries, call 613-729-1393 or email [email protected]
We offer interpretation services in a wide range of languages, including English, French, Spanish, Arabic, Mandarin, Punjabi, and many more. For specific language inquiries, call 613-729-1393 or email [email protected]
What types of interpretation services do you provide?
Our services include face-to-face, group, and conference calls, message relay, sight translation, and simultaneous interpretation. for more info <link to Interpretation page>
Our services include face-to-face, group, and conference calls, message relay, sight translation, and simultaneous interpretation. for more info <link to Interpretation page>
Do you provide free interpretation services?
Yes, we offer free interpretation services for victims of abuse and violence. Please ensure your client is eligible before requesting. Email [email protected]
Yes, we offer free interpretation services for victims of abuse and violence. Please ensure your client is eligible before requesting. Email [email protected]
What is your cancellation policy?
We require 24-hour cancellation notices to avoid minimum service charges.
We require 24-hour cancellation notices to avoid minimum service charges.
How do you ensure the quality of interpretation services?
We monitor interpreter performance closely, encourage feedback, and strive to bridge communication gaps effectively.
We monitor interpreter performance closely, encourage feedback, and strive to bridge communication gaps effectively.
Can I provide feedback on interpretation services?
Yes, please fill out the feedback form on our website. <URL>
Yes, please fill out the feedback form on our website. <URL>
How do I book an interpreter?
Call 613-729-1393, email [email protected], or use the webform on our website. <URL>
Call 613-729-1393, email [email protected], or use the webform on our website. <URL>
Are your interpretation services available 24/7?
Yes, we offer interpretation services round-the-clock.
Yes, we offer interpretation services round-the-clock.
What are the costs associated with interpretation services?
Fees vary depending on the type of service and duration. Contact us for a detailed quote. <[email protected] >
Fees vary depending on the type of service and duration. Contact us for a detailed quote. <[email protected] >
Do you offer remote interpretation and translation services?
Yes, we provide both remote interpretation and translation services to accommodate clients who are unable to meet in person.
Yes, we provide both remote interpretation and translation services to accommodate clients who are unable to meet in person.
Translation Services:
What types of documents do you translate?
We translate legal documents, medical records, academic transcripts, business documents, websites, and more.
We translate legal documents, medical records, academic transcripts, business documents, websites, and more.
What languages do you provide translation services for?
We translate over 70 languages, including Spanish, French, Arabic, Chinese, Russian, and more. Contact us for specific language inquiries. <link to language list>
We translate over 70 languages, including Spanish, French, Arabic, Chinese, Russian, and more. Contact us for specific language inquiries. <link to language list>
What is the turnaround time for translation projects?
Turnaround time varies based on document length and complexity. We strive for efficient and timely delivery. < Link to Request a translation quote>
Turnaround time varies based on document length and complexity. We strive for efficient and timely delivery. < Link to Request a translation quote>
How do I request a translation quote?
Contact us directly through our website <URL>, email <[email protected]>
Contact us directly through our website <URL>, email <[email protected]>
What are your translation service rates?
Rates depend on the document type, language, and complexity. Contact us for a detailed quote. < Link to Request a translation quote>
Can I track the status of my translation project?
Yes, you can track the status by contacting our team via email < [email protected] >
Yes, you can track the status by contacting our team via email < [email protected] >
How to Become an Interpreter
What are the requirements to become an interpreter for IWSO Language Services?
To become an interpreter, you must be fluent in English and at least one other language, have strong communication skills, and be legally eligible to work in Canada.
To become an interpreter, you must be fluent in English and at least one other language, have strong communication skills, and be legally eligible to work in Canada.
How do I apply to become an interpreter for IWSO Language Services?
Submit your application through our website <URL >
Submit your application through our website <URL >
What is the selection process for becoming an interpreter?
The selection process includes an initial application review, an interview, and a language proficiency assessment (ILSAT). Successful candidates will undergo training and orientation.
The selection process includes an initial application review, an interview, and a language proficiency assessment (ILSAT). Successful candidates will undergo training and orientation.
Is there any training provided for new interpreters?
Yes, we provide comprehensive training programs for new interpreters, including Core Training for Spoken Language Interpreters and Additional Training Modules.
Yes, we provide comprehensive training programs for new interpreters, including Core Training for Spoken Language Interpreters and Additional Training Modules.
Do you offer ongoing professional development for interpreters?
Yes, we offer Professional Development Workshops and other opportunities for ongoing learning and skill enhancement.
Yes, we offer Professional Development Workshops and other opportunities for ongoing learning and skill enhancement.
Training:
What types of training programs do you offer?
We offer Core Training for Spoken Language Interpreters, Additional Training Modules, and Professional Development Workshops.
We offer Core Training for Spoken Language Interpreters, Additional Training Modules, and Professional Development Workshops.
Who is eligible to enroll in your training programs?
Fluency in English and one or more languages and legal eligibility to work in Canada are required.
Fluency in English and one or more languages and legal eligibility to work in Canada are required.
How do I enroll in a training program?
Visit our website or contact us for enrollment information.
Visit our website or contact us for enrollment information.
What is the duration of your training programs?
Training program durations vary; please visit our website or contact us for specific program details.
Training program durations vary; please visit our website or contact us for specific program details.
Is there a fee for your training programs?
Yes, there is a fee. Please contact us for detailed pricing information.
Yes, there is a fee. Please contact us for detailed pricing information.
Interpreter Language Skills Assessment Tool (ILSAT):
What is the Interpreter Language Skills Assessment Tool (ILSAT)?
ILSAT evaluates language and interpretation proficiencies for certification as community interpreters.
ILSAT evaluates language and interpretation proficiencies for certification as community interpreters.
How do I prepare for the ILSAT?
Contact us for preparation tips and materials. Email [email protected].
What is the pass mark for the ILSAT?
Candidates must achieve 75% or higher in each primary testing area.
Candidates must achieve 75% or higher in each primary testing area.
Can I retake the ILSAT if I fail?
Yes, a retest is possible after a 3-month waiting period.
Yes, a retest is possible after a 3-month waiting period.
Is there a fee for taking the ILSAT?
Yes, please contact us for fee details. Email <[email protected]
Yes, please contact us for fee details. Email <[email protected]
General Inquiries:
Where can I find more information about IWSO and its services?
Visit our website for comprehensive information about our services, programs, and organizational details. <URL>
Visit our website for comprehensive information about our services, programs, and organizational details. <URL>
Do you have any volunteer opportunities?
Yes, we welcome volunteers. Please visit our website or contact us to learn about available opportunities. <URL>
Yes, we welcome volunteers. Please visit our website or contact us to learn about available opportunities. <URL>
How can I donate to IWSO?
Donations can be made through IWSO website. Visit our donations page <URL> for more information.
Donations can be made through IWSO website. Visit our donations page <URL> for more information.
Where are you located?
Our main office is located at 219 Argyle Avenue, # 400, Ottawa, Ontario, K2P 2H4. Please visit our website for detailed location information and directions.
Our main office is located at 219 Argyle Avenue, # 400, Ottawa, Ontario, K2P 2H4. Please visit our website for detailed location information and directions.
Do you offer services to organizations and individuals?
Yes, our services are available to both organizations and individuals.
Yes, our services are available to both organizations and individuals.
